Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, our products get delivered to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. 

Roomie Design partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers - allowing us to ship direct to your door and proudly offer flat rate world-wide shipping.

You will be charged when your order and all payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.

SHIPPING & TAXES:

Please note that while our company is based in Italy, most of our products are shipped from our warehouse in Asia. As a result, delivery times are largely determined by local postal services once the goods arrive in the destination country.

For orders shipped to the European Union, import taxes are covered in advance, so no additional tax will be due upon delivery, except for Malta and Cyprus. There are no taxes for orders shipped to the UK, USA, Canada, Australia, or New Zealand.

Order Processing: 1-5 business days.

Estimated Delivery times:

Location	Shipping Times
USA	3 - 7 business days
UK	3 - 7 business days
EU	3 - 7 business days
Canada	3 - 7 business days
Australia	3 - 10 business days
Rest of the world	5 - 15 business days

 

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

We are partnered with major carriers around the world and depending on where you are, your order may be shipped by DHL, UPS, FedEx, or your local postal authority. 

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order within 6 hours after creating it for the cancellation to be applied. All you need to do is send us an email to support@roomie-design.com with the subject line "CANCEL". Once the order has shipped we cannot cancel it.

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@roomie-design.com. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 

We do ship every item with extra padding. Despite this, a product can arrive damaged due to mail service mistreatment.

If this happens to you, please contact us with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge or issue a refund.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours.